Customer service

Our organization sells to resellers, wholesalers and other businesses only. Do you need a quotation or any support from our sales team? Please send an email to sales support: sales@vacuvin.com and we will respond to you as soon as we can, at least within 3 working days.

You can also reach us by phone: +31 (0)15 26 26 926 during opening hours.

Opening hours: Monday to Thursday 08:00 – 17:00 | Friday 08:00 – 15:00 (CET)

For general support and questions, please contact: info@vacuvin.com or fill out our contact form.

Contact

FAQ / Contact

For consumers

You can find our products at multiple webshops, local stores, chain stores, grocery stores or liquor stores in your neighbourhood. Any questions about our products? Check out the Frequently Asked Questions from our customers on our FAQ page first.

Do you have a complaint about our products or services? First of all we are truly sorry to hear this. Please return to the shop where you bought your Vacu Vin product and ask for the warranty policy. Still not satisfied? Please fill out the contact form below and describe in full detail the nature of your complaint. Our support team will treat your complaint with care and respond as soon as they can.

Contact

 

Company details, FAQ and policies

 

Main Office | Export Center

Vacu Vin B.V.

Groothandelsweg 1

2645 EH Delfgauw

The Netherlands

E-mail: info@vacuvin.com

Phone: +31 (0)15 26 26 926

KvK: 27177905

VAT: NL807738554B01

Check below frequently asked questions by our customers. Do you have another question that is not answered here? Please contact our support team and indicate as specific as possible what you like to know. We will be happy to help you.

FAQ

Do you have a complaint about our products or services? First of all we are truly sorry to hear this and will do our utmost to solve this issue. Please fill out the contact form below and describe in full detail the nature of your complaint. Our support team will treat your complaint with care and respond as soon as they can.

Contact

Thank you for your interest in Vacu Vin products. Here you will find everything you need to know about the warranty on our products and how to claim it.

5-year warranty

To feel reassured in your everyday use, each product has a 5-year warranty against manufacturing defects that is valid from the day of purchase. To ensure the quality of our products, we check all our products, thus long-term use can be guaranteed.

If any manufacturing defect is found, we are more than happy to repair or replace your product. To claim the 5-year warranty a proof of purchase must be provided in order to validate these claims. Make sure a clear date from an authorized retailer is visible.

 

Returning products

How to invoke the warranty when manufacturing defects are found on your Vacu Vin product.

Contact us via the Customer Service form above. To receive a quick and efficient response with your query, please add the following information to your email:

  • Proof of purchase.
  • Photo of the product with the defective area clearly in frame.
  • Clear description of the issue, with details on when the issue arises and was first noted.

If we are not able to identify the problem based on the given description and the product needs to be repaired, we may ask you to return the product back to us. Do not send the product in advance, as we will not cover the cost of returned products that are sent back on own initiative.

Manufacturing defect

A manufacturing defect is only valid when it’s caused by material or operational defects.

Damages caused by the following actions are not seen as manufacturing defects and are not covered by our warranty policy:

  • Accidental damage
  • Acceptable wear & tear traces
  • Abuse or negligence
  • Melting caused by overheating
  • Food stains caused by coloured food or spices
  • Scoring of cutting boards

Please use the instructions manual that is provided with the purchased product to prevent any form of abuse. We highly recommend not to perform any repairs to the product on own initiative. If a situation like this occurs, the product will no longer have a warranty.

Contact

 

GENERAL TERMS OF DELIVERY

Vacu Vin B.V.

 

General delivery conditions of Vacu Vin B.V., with its registered office in Delft, and all companies affiliated with Vacu Vin B.V. (jointly and individually referred to as: “Vacu Vin”).

 

  1. DEFINITIONS

 

  • Customer: the party that concludes Agreements with VV or contacts VV for this purpose in any way.
  • General Terms and Conditions: The present general terms and conditions that apply to all Offers and Agreements between VV and the Customer.
  • Offers: Any form of an offer made by or on behalf of VV to the Customer including but not limited to offers, quotations and commitments.
  • Order Confirmation: the written confirmation in which the order for the supply of goods and/or the provision of services by VV to the Customer is laid down.
  • Agreement: an Agreement concluded by the Customer with VV comprising the Order Confirmation and the provisions of these General Terms and Conditions.

 

  1. APPLICABILITY

 

  • These General Terms and Conditions apply to all Agreements under which VV delivers goods and/or provides services of any kind to the Customer and to Offers and Order Confirmations issued by VV.
  • Deviations from these General Terms and Conditions are only binding if and to the extent VV has agreed thereto in writing.
  • The applicability of any general terms and conditions applied by the Customer is rejected expressly.
  • If one or more provisions and/or stipulations of the General Terms and Conditions and/or the related Agreement are invalid and/or non-binding and/or in contravention of any provision of mandatory law, the General Terms and Conditions as well as the related Agreement will remain fully in effect unaltered, while as regards the provisions that are void, declared void or can be declared void VV will adopt new provisions and/or stipulations in consultation with the Customer, which will approach the purport of the provisions and/or stipulations that are void or declared void as much as possible.

 

  1. FORMATION AGREEMENT

 

  • An Offer is considered accepted:
    1. if VV receives back a copy of the Offer signed by the Customer within one month after the Offer was issued by; or
    2. in the event VV commenced performance of the Agreement at the request of the Customer.
  • Any Offer of any kind or by any name applies as an offer without obligation and an agreement is not formed until after VV has confirmed an order based on an Offer or otherwise from the Customer in an Order Confirmation. VV reserves the right to reject or accept orders. The Agreement is formed at the moment VV confirms the order orally if the Order Confirmation cannot be provided in writing (digitally or otherwise) as a result of the urgency of the situation.
  • If an Agreement has been formed in the manner described in article 3.3 b) and c) it will be deemed to have commenced against the VV rates that apply at that time.
  • Amendmends to the Order Confirmation are only valid if they have been approved in writing by both parties.

 

  1. DELIVERY AND RISK

 

  • The delivery times or periods stated are always stated by approximation and are not strict deadlines unless expressly agreed otherwise. This means that exceeding the delivery period alone cannot be considered to be a default on the part of VV.
  • VV will deliver in the manner agreed in writing; VV has the right to make full or partial delivery by means of delivery (of goods and/or services) by third parties.
  • The risk of the goods passes to the Customer at the moment these have been delivered in a legally valid manner and/or physically and have thus been placed under the control of the Customer or a third party designated by the Customer.
  • The Customer is obliged to take receipt of the goods at the agreed location(s) at the moment VV delivers them or has them delivered, or at the moment they are made available to the Customer in accordance with the Agreement. If the Customer fails to do so, the costs that arise therefrom are for its account.
  • If the Customer still has any payment obligation towards VV, in particular if VV invoices have not yet been paid by the Customer in full or have been paid in part, VV will have the right to suspend the payment obligation until the Customer has complied with all of its obligations.
  • VV always has the right to demand sufficient security from the Customer for compliance with the Customer’s payment obligations before making delivery or continuing to make delivery.

 

  1. PRICES AND PAYMENT

 

  • All prices stated by VV are exclusive of turnover tax.
  • VV reserves the right to adjust its prices once per year.
  • All invoices must be paid without discount or compensation within 14 days after the invoice date, unless a different payment term has been agreed.
  • Deviations from the payment condition as described under 5.3 must be requested in writing from the board in advance. The deviation does not apply until it has been approved in writing by the board.
  • In case of a deviation from the payment condition described under 5.3, a surcharge on the net invoice price of 1.50% per 30 days applies as a rule, which will be stated separately on the invoice.
  • If VV considers there is reason to do so, it will have the right to demand that the Customer pays in advance, makes an advance payment or has a bank guarantee issued by a reputable financial institution in the Netherlands in order to cover (initial) costs and/or (future) invoices. If the payment term is exceeded, the Customer will owe interest equivalent to statutory interest as laid down in Article 6:119a BW, increased by two percent, as from the due date of the invoice without requiring any notice of default.
  • The Customer is in default by operation of law without requiring further notice of default if payment is not made within the term set. If this is the case, the Customer will owe default interest amounting to 1% of the payable principal per month in which connection a part of the month is counted as one month. If the payment period is exceeded, the Customer also owes all judicial and extrajudicial collection costs and VV claims the extrajudicial collection and other costs that were actually incurred or, at any rate, an amount in accordance with the Voorwerk II report.

 

  1. RETENTION OF TITLE

 

  • The goods delivered, given under management or made available for the (expressly-agreed) purpose of transferring title thereto to the Customer, do not pass to the Customer until immediately after full payment of all claims VV has against the Customer on any basis whatsoever, unless agreed otherwise.
  • If the delivery forms part of a series of deliveries, title to the goods is retained until all payment obligations related to this series of deliveries have been complied with.
  • If the Customer fails to comply with its obligations under the Agreement or there is well-founded fear that it will fail to do so, VV has the right to take back the goods delivered to which the retention of title applies or remove them or have them removed from the Customer or third parties. The Customer is obliged to compensate the costs incurred by VV in this connection.
  • The goods delivered by VV that are covered under the retention of title pursuant to paragraph 1 of this article may not be resold and may never be used as means of payment. The Customer does not have the right to pledge or otherwise encumber the goods covered by the retention of title.
  • In derogation from the above, the Customer is hereby authorised to sell the goods subject to the retention of title within the context of the ordinary conduct of its business, but the Customer’s right to resell is cancelled automatically in case an incident occurs as referred to in article 9 and/or in the event the Customer fails to pay an amount payable to VV under the Agreement before the due date.
  • The Customer must always do everything that may be expected of it within reason in order secure VV’s rights of ownership. The Customer is obliged to keep the goods in such a manner that it is clear that they are the property of VV.
  • In the event third parties levy an attachment against the goods delivered that are covered by the retention of title or wish to create or enforce rights in respect thereof, the Customer will be obliged to notify VV thereof immediately.
  • The Customer also commits that it will insure and keep insured the goods delivered subject to retention of title against fire, explosion and water damage and against theft and make the policy of this insurance available for inspection to VV upon first request. In case payment is made under the insurance, VV will be entitled to these insurance proceeds.
  • In the event VV wishes to exercise the rights of ownership referred to in this article, the Customer hereby grants VV unconditional and irrevocable approval in advance and third parties to be designated by VV to enter all those locations where VV’s property is located and take back such property.

 

  1. LIABILITY

 

  • VV is not liable for damage sustained by the Customer as a result of a failure, unlawful act or otherwise, unless the damage results directly and exclusively from gross negligence or intent on the part of VV.
  • In the event VV is obliged to pay any compensation on the basis of defects in the goods delivered, such compensation will be limited to at most the invoice pertaining to the goods delivered. In any event, VV is never liable for an amount that exceeds the amount that is paid out under its liability insurance.
  • VV is not liable for damage that arises as a result of terms being exceeded nor for consequential damage or indirect damage, including damage resulting from lost profit or missed savings.
  • VV is not liable for damage to or loss of goods and/or data that are stored at VV at the Customer’s request. Such storage always takes place for the risk of the Customer.
  • VV is not liable for damage that is caused by third parties who are engaged in the performance of the Agreement at the request and with the approval of the Customer or for damage that is caused by materials that are delivered to third parties by VV at the request and with the approval of the Customer.
  • VV is furthermore explicitly not liable for:
    • inexpert use or careless handling on the part of the Customer;
    • external influences, which fall outside the specification of the goods delivered, such as ambient temperatures that are too high or too low, deviating connection voltage, moisture, grid pollution etc.;
    • adjustments made by third parties or changes to the goods delivered by VV, without VV’s express written approval.
    • VV is not liable for parts that were not manufactured by it or only manufactured by it in part.

 

  1. COMPLAINTS

 

  • The Customer is obliged to inspect and test the goods delivered by VV accurately immediately after delivery or to have such done. Any complaints must be submitted to VV at its office in writing within (5) five working days after delivery. Defects that cannot be identified within reason within the abovementioned term must be reported to VV in writing immediately after they are discovered but in any event within 30 days after delivery. The Customer’s right to invoke non-conformity lapses by operation of law following expiry of the abovementioned terms.
  • All possible claims against VV lapse if they are not reported on time and in writing. The fact that VV handles a complaint does not mean that VV is of the opinion that the complaint was submitted on time or correctly.
  • Complaints never give the Customer any right to suspend payment of the purchase price or additional costs in whole or in part while any reliance on setoff is excluded expressly.
  • In the event a complaint has been accepted as valid by VV, the Customer will be obliged to send the relevant goods back to VV carriage paid and insured. Unless agreed otherwise, goods that are returned are only accepted by VV if they are in new condition, such to be assessed by VV.
  • Return shipments that have been accepted are credited up to an amount to be determined by VV within reason in which connection the Agreement will be considered to have been dissolved, or replaced by similar goods, without VV being obliged to compensate costs, damage or interest incurred by the Customer and/or third parties, such to be decided by VV.
  • Goods must not be returned without our prior written approval. If the Customer is allowed to send goods back after VV’s approval has been obtained, such return shipments must be sent back by the Customer carriage paid.

 

  1. CANCELLATION

 

  • If the Customer fails to comply or fails to comply properly or on time with any obligation that arises for it from the Agreement or the law, the Customer will be in default without notice of default and VV will have the right to suspend performance of the Agreement and/or dissolve all or part of that Agreement and Agreements directly related to it without VV being obliged to pay any compensation and without prejudice to VV’s further rights to compensation and/or payment of the goods delivered by VV.
  • In case of a (provisional) suspension of payment, bankruptcy on the part of the Customer, cessation or liquidation of the Customer’s business, or – in case the Customer is a natural person – the Customer is placed under administration, all Agreements with the Customer will have been dissolved by operation of law, unless VV informs the Customer within a reasonable term that it suspends compliance with (part of) the relevant Agreement(s) until payment has been secured sufficiently, without prejudice to VV’s other rights.
  • VV’s claims against the Customer become immediately due and payable in each of the cases referred to in paragraphs 1 and 2 of this article.

 

  1. FORCE MAJEURE

 

  • In case of force majeure, VV will have the right to suspend performance of the Agreement, without being obliged to pay any compensation to the Customer.
  • In case force majeure lasts for more than four weeks or in case of permanent force majeure, VV will have the right to dissolve all or part of the Agreement, such without being obliged to pay any compensation to the Customer. If this is the case, the Customer will reimburse to VV all costs incurred and to be incurred by VV.
  • Force majeure on the part of VV includes in any event: strikes by or illness on the part of VV employees and third parties engaged by it for performance of the Agreement, measures and/or prohibitions by the Dutch government and/or foreign governments, unforeseeable and unpredictable traffic obstructions, accidents involving a means of transportation used by VV or a third party engaged by it, unforeseen technical defects in these means of transportation, the lack of the required permits or exemptions, failure to comply on the part of VV’s suppliers, theft of materials required for the performance of the Agreement, weather conditions and all circumstances as a result of which VV cannot perform or cannot perform on time or properly without such being attributable to VV in any way.
  • Default on the part of VV does not preclude VV’s reliance on force majeure.

 

  1. INTELLECTUAL PROPERTY RIGHTS

 

  • All intellectual property rights that are related to or arise, for the purpose of the performance of the Agreement or otherwise, in respect of works developed by VV, including but not exclusively designs, texts, formats, concepts and ideas, are owned by VV.
  • If third-party works are used within the context of the performance of the Agreement, which works are or may be subject to intellectual property rights (such as music and films), the Customer will arrange for the required licences, including payment to the relevant entitled party or, as the case may be, copyright and other rights organisations, and if necessary, indemnify VV if it is held liable in this connection by third parties.
  • In the event VV places on or processes brands, other (distinguishing) marks, works (such as but not limited to texts, images, photos and layout) and/or models owned by third parties (including the Customer) in the goods within the context of the performance of the Agreement, the Customer will guarantee to the Customer that (placement of these) brands, other (distinguishing) marks, works and models do not infringe the rights of third parties and the Customer will indemnify VV if it is held liable in this connection by a third party.
  • The Customer is not allowed without VV’s express, written approval to change or remove brands or identifying marks placed by VV on the goods or on the packaging thereof or to change, disclose or reproduce the goods delivered or any part thereof.

 

  1. RECALL OF GOODS

 

  • In the event one of the parties becomes aware of a defect in the goods delivered (including the packaging), the party in question will be obliged to notify the other party thereof immediately, while stating:
    1. the nature of the defect;
    2. the relevant goods;
    3. all other information that could be relevant.
  • The parties must then implement in mutual consultation all measures that are necessary given the circumstances. The measures to be implemented may consist of cessation of deliveries, blocking of stocks (both at the Customer’s site and at the site of the Customer’s customers) and/or recall goods. Only VV has the right to makes decisions as to whether measures will be or will not be implemented and with respect to the nature and implementation of the measures to be implemented. The Customer is obliged to render all reasonable cooperation in the implementation of these measures and guarantees that it will do so.
  • The Customer is obliged to keep secret all information with respect to the measures that were actually implemented and any measures to be implemented.

 

  1. CHOICE OF LAW AND COMPETENT COURT

 

  • All Agreements and these General Terms and Conditions are governed by Dutch law.
  • All disputes that are related to an Agreement or the performance of an Agreement and that cannot be resolved by the parties in mutual consultation must be submitted to the competent court in The Hague, the Netherlands.
  • In derogation from the provisions of article 13.2., VV has the right to determine that the dispute will be settled by means of arbitration. If this is the case, arbitration will take place in accordance with the Regulations of the Netherlands Arbitration Institute (NAI) in Rotterdam.

 

 

 

Privacy Policy

Version 2.0 This Privacy Policy was last modified on 11-11-2020

  1. General

This Privacy Policy document gives an overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

  1. Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator.

Vacu Vin B.V.

Groothandelsweg 1

2645 EH, Delfgauw

The Netherlands

T: +31 (0)15 26 26 926

E: info@vacuvin.com

How do we collect data?

If you contact us, we may receive personal information such as your name, email address, phone number and any information you may choose to provide. This could, for example, be data you enter on our contact form.

When you register for an account, we need to collect your company details, including items as company name, VAT-number, C. of C. number, contact person, address, email address and telephone number.

Other anonymous data are collected automatically when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you access a webpage.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyse how visitors use the site.

  • Your contact details are used to properly reply to your request or question.
  • Your contact- and address details are used to arrange a delivery of your order.
  • Your contact- and address details are used to send the invoice of your order.
  • Your contact- and address details are used for marketing and promotional purposes, if permission is given.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. If you have further questions about the issue of privacy and data protection, you can contact us at any time.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

  1. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data which we process based on your consent or in fulfilment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payments on this website

If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon in your browser line is visible.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

  1. Third parties involved in data protection

Mailchimp

We use the software of Mailchimp to send our mailing for marketing and promotional purposes. Your contact details will be uploaded to Mailchimp when you register for this service.

https://mailchimp.com/legal/

  1. Data collection on our website

Cookies

Some of our webpages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transmitted when entering into a contract with online shops, retailers, and mail order

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

  1. Analytics and advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

  1. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

  1. Plugins and tools

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

 

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

 

The information contained in this website is for general information purposes only. The information is provided by Vacu Vin B.V. and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Vacu Vin B.V. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Vacu Vin B.V. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Wine Savers

Preserve your wine under vacuum and make it last.

All Wine Savers

Active Coolers

Chill your wine quickly and keep it cool until the last sip.

All Active Coolers