WARRANTY
Vacu Vin Wine Saver Loop is manufactured in accordance with the highest quality and design requirements.
All our products are carefully checked and made to last. To back up this statement, the Vacu Vin Wine Saver
Loop pump (excl. stopper) comes with a lifetime warranty on all manufacturing defects.
Please carefully review the exclusions below to confirm whether your product is covered. If your covered product has a manufacturing defect, we are more than happy to provide you with a free replacement of the Wine Saver Loop pump. If we no longer have the particular model of the Wine Saver Loop pump available, we may, at our sole discretion, provide you with a comparable product and/or a different colour.The warranty does not apply in the following circumstances:
• If the product was repaired, modified or disassembled
• If you have used or maintained the product in a way other than indicated in the user guide
• If you are dissatisfied with the product in terms of fit, weight, functionality, colour or design
• When the defect to the product is caused by normal wear and tear
• When the product was improperly stored, used, maintained, or cared for
• When the product was inadvertently or intentionally damaged
• When the product melted due to overheating
• Food stains, discolouration, and colour changes
How to claim your warranty?
If you wish to submit a warranty claim, please contact us as soon as possible by sending an email to info@vacuvin.com. The following information is required to make a claim under our warranty:
• Proof of purchase
• A clear photo of the manufacturing defect
• A clear description of the defect, with details on when the defect was first noted
Please do not return the product unless we explicitly ask you to.Your statutory rightsAs we believe in the quality and design of our products, we voluntarily provide you this commercial warranty. This commercial warranty is independent from and complementary to any rights you may have pursuant to the applicable law if your purchased product does not comply with the purchase agreement. Therefore, this commercial warranty does not affect or limit any statutory rights you may have towards the seller for free when your purchased product does not comply with the agreement. These statutory rights may, subject to the applicable law, for example include free of charge delivery of missing components, repair or replacement, price reduction or termination of the purchase agreement and/or compensation for damages.
Manufacturer
Vacu Vin B.V.
Groothandelsweg 1, 2645 EH
Delfgauw, The Netherlands
+31 (0)15 26 26 926
info@vacuvin.com